Tech Support Channels
A 1–Hour Ticket Response Guarantee
Every single help request you submit to us will be responded to within maximum one hour. If for any reason whatsoever your support ticket or e–mail calls for further assistance from a sysadmin, we’ll without delay forward it and leave a comment to let you know that your matter is being examined. If you order our Optional Admin Services package, any of the services included there will be performed at a time that is convenient for you.
A Premium–Quality Customer Service
Our client support team will be at your disposal 24x7 should you need assistance working with the Online Control Panel or with any of the apps that we preinstall for your convenience on the dedicated web hosting server. And if you require help with the daily admin tasks on your dedicated web hosting server, you can take advantage of our Optional Admin Services package, which includes data backup disk storage space, weekly Operating System updates, problem troubleshooting and installation services, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Area
We have provided our Online Control Panel with an exhaustive knowledgebase, which features detailed explanations of all its features and functions. Also, we have created detailed video tutorials that will further reveal to you how to perform a specific operation or troubleshoot a frequently encountered issue. The help articles and the video tutorials are easily accessible from every Online Control Panel section through the Videos and Help buttons located in the upper right corner.